Lash Studio Spotlight
SMS Verbal Consent Process
Customers first inquire about lash services or appointment availability. During a phone conversation regarding their inquiry, the customer is asked:
“Before I send you the appointment information by text, do you agree to receive SMS messages from Lash Studio Spotlight regarding your lash inquiry and appointment? Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. Terms: /terms-and-conditions. Privacy Policy: /privacy-policy. Do you agree to receive these messages?”
The customer must explicitly answer “Yes” before any SMS message is sent.
After consent, the representative confirms: “Great, you’re enrolled. I’ll send you the appointment information shortly.”
Customers who do not provide affirmative consent are not sent SMS messages.